Last reviewed: May 2026
At EME, we believe travel planning should be accessible to everyone. We are committed to meeting WCAG 2.1 Level AA standards across our platform, and we continuously work to improve the experience for all users, regardless of ability. This statement is published in accordance with the European Accessibility Act (Directive 2019/882), which applies to our consumer-facing digital services from 28 June 2025.
Status of conformance: EME is partially conformantwith WCAG 2.1 Level AA. "Partially conformant" means that some parts of the content do not yet fully meet the standard. Known limitations are listed below, together with the planned remediation.
Every feature on EME can be accessed using a keyboard alone. All interactive elements — buttons, links, form fields, drag-and-drop controls, and modal dialogs — are fully operable without a mouse or touchscreen.
We use semantic HTML, meaningful alt text for images, and ARIA labels throughout the application. Our itinerary editor, trip cards, and navigation menus are tested with popular screen readers including VoiceOver, NVDA, and JAWS.
EME respects the prefers-reduced-motion system setting. When enabled, animations and transitions are minimized or removed entirely, including drag-and-drop visual effects and page transitions.
All text meets or exceeds WCAG 2.1 AA contrast ratios. We do not rely on color alone to convey information — status indicators, error messages, and interactive states use text labels and icons alongside color cues.
All interactive elements maintain a minimum touch target size of 44 by 44 pixels, ensuring comfortable use on mobile devices and for users with motor impairments. Buttons, links, and drag handles are sized and spaced accordingly.
Visible focus indicators are provided for all interactive elements. When modals or panels open, focus is trapped within them and returned to the triggering element on close. Skip-to-content links are available for efficient navigation.
An optional reading mode bolds the first few letters of each word in body copy, giving the eye a fixation point and reducing re-reads. Helpful for readers with ADHD, dyslexia, or anyone skim-reading dense pages. Toggle it in the accessibility panel (bottom-right of every page); the setting persists in your browser and never leaves your device.
A separate reading mode re-sets body copy for easier tracking: wider letter and word spacing, taller lines, a shorter line length, left-aligned text with no hyphenation, emphasis shown as weight rather than italics, and a softer off-white page to reduce glare, and sets the text in OpenDyslexic. The typographic changes do most of the work and apply to every language we publish in; the typeface is layered on top for readers who find it helps. The font is served from our own servers, never a font CDN, and is only downloaded if you actually switch the mode on — so it costs nothing to everyone else. Toggle it in the accessibility panel; the setting stays in your browser.
We are actively working on the following areas:
We take accessibility seriously and welcome your feedback. If you encounter any barrier while using EME, or have a suggestion for improvement, please reach out at [email protected]. We aim to respond to accessibility inquiries within two business days and to substantively address the issue within 30 days. If you need information from EME in an accessible format that we have not yet provided, contact us and we will supply it without disproportionate burden.
If you are not satisfied with our response, you may refer your complaint to the national enforcement authority designated under the European Accessibility Act in your country of residence. EU residents may also use the Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
This statement was prepared on May 2026 based on internal review against WCAG 2.1 Level AA and the harmonised EN 301 549 standard. EME is built with semantic HTML, ARIA where appropriate, and is tested across the latest two major versions of Chrome, Safari, Firefox, and Edge, together with VoiceOver, NVDA, and JAWS screen readers. We re-review this statement at least annually or whenever a major release changes the accessibility surface.